University of Surrey

Client challenge

With a typical portfolio of up to 40 projects on the go at any time, Roger Stickland, Director of IT at Surrey University, realised that the biggest risk he faced was not knowing when something has gone wrong or is falling behind schedule.

“The important thing for me is visibility across the whole portfolio which allows us to adjust priorities and focus in a balanced way,” said Roger. “With so many milestones linked together, one failure or delay can have a catastrophic domino effect and directly impact on the delivery of key elements of the university’s strategy.”

With 15,700 students and 2,500 staff, Surrey University is one of the UK’s leading higher education establishments. But with fierce competition among all the top universities to attract students, the quality of IT-enabled services is a key differentiator.

How did we help?

The University IT Department had initially planned to implement Bestoutcome’s OPDM framework and PM3 as an out-of-the-box deployment. However, following a pilot, it concluded that an appropriately tailored implementation would enable it to realise maximum benefit.

Bestoutcome worked closely with the University IT’s PMO to create a customised version of ODPM, which distils practices from established project management methods such as PRINCE2 and DSDM to deliver a ‘lean’ approach to project management focused on achieving desired business outcomes.

Benefits to University of Surrey

“The successful delivery of major IT projects required our project organisation to grow and to address frustrations with the project delivery methodology,” said Roger. “Clarification of processes, roles and responsibilities was much needed. Working with Bestoutcome, we have achieved this by introducing an outcome-driven approach and toolset, improving the consistency, visibility and manageability of our project portfolio.”  Roger Stickland, IT Director, University of Surrey.


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Mike Pryor
About the author
Mike Pryor

Mike Pryor is a Principal Consultant, with over 30 years of experience helping clients implement PMO tools and processes.

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