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Use PM3 to reduce stress from CQC project audits in the NHS

The Care Quality Commission (CQC) is an executive non-departmental public body of the Department of Health and Social Care of the United Kingdom. It was established in 2009 to regulate and inspect health and social care services in England.
Many NHS organisations find a CQC inspection a very labour intensive and stressful process; it doesn’t need to be. The stress can be because the CQC auditors ask for information on projects as part of their audit. The typical information that is requested includes:

  • Quality Impact Assessments;
  • Equality Impact Assessments;
  • Project Initiation Documents (PIDs); and
  • CQC action plan updates (from previous audits).

The stress can come from running around (literally) trying to pull together all this information for the CQC auditors.

This can involve chasing people to send their impact assessments, action plans, deliverables and PIDs so that the CQC auditor can review.

The main issue is that all these artefacts are in Excel, Word, SharePoint and other systems. They are often not stored centrally but instead on shared drives, personal servers and desktops. To gather all this information can take many man days if not weeks.

PM3 Stores All CQC Needed Artefacts

For our NHS clients who use PM3, the number #1 PMO tool used in the NHS, the CQC audits are simpler affairs as all the information the CQC auditor needs is stored in one central system, PM3.

For each project or programme, PM3 stores all the impact assessments and a record of their approval.

PM3 also stores PIDs for each scheme and, if the CQC auditor wants to see the progress on their last CQC action plan this can be viewed in PM3 together with the evidence of progress against each of the actions.

Instead of running around gathering documentation and evidence from disparate systems and chasing people, all you need to do is give the CQC auditor access to the PM3 system where they can view all the information on-line in a central repository.

For more information on our PPM tool, PM3, please contact us at

To find out more about our work with the NHS view our NHS case studies

About Bestoutcome

We specialise in Project and Portfolio Management (PPM) software and services, always focusing on the overall outcome to ensure successful business change.

Our starting point is always the client’s ultimate business goal and we never lose sight of this. Our timesheet software PM3time is used in many private and public sector organisations for automating timesheet capture and reporting processes.

Bestoutcome is ISO27001 Security Certified and we also have cyber essentials accreditation.

About the author

The author - David Walton

David Walton - I am David Walton, Programme, Project and Portfolio Management specialist and director of Bestoutcome here in the UK. We make the PMO tools PM3, PM3time and PM3NHS, the only PMO tools designed by practitioners for practitioners.

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