At BestOutcome, we aim to protect your privacy.

We only use information that we collect about you for purposes of improving this website and the service BestOutcome offers to its clients.

When do we collect your personal data?

When you interact with any of our websites, social media or apps.

When you contact us by any means with enquiries, complaints, purchases, phone calls, emails etc.

When you enter prize draws, competitions or choose to complete a survey or form.

When you book any kind of appointment or meeting with us or book to attend an event.

When you’ve given a third-party permission to share with us the information they hold about you.

We collect data from publicly available sources, when you have given your consent to share information or where the information is made public.

When you visit one of our offices or training sessions.

Type of data we collect

Depending on how you engage with us we will require some if not all the following information:

Full Name

Company Name

Address

Contact Numbers

Email Address

Web Cookies (see Cookie Policy)

Information access and disclosure

The data we collect can only be access by authorised people with BestOutcome and selected third parties who provide us with website support and development services.

Other than the above, we do not disclose your personal information to third parties, except as describes in this Policy.

We will not move or store your data outside of the European Economic Area (EEA) without your consent.

You are within your rights to complain to the ICO if they think there’s a problem with how BestOutcome handles your data.

Use of information

We want to give you the best possible customer experience. One way to achieve that is combining the data we have about you. We may then use this aggregated information to offer you promotions, products and services that are most likely to interest you.

In order to process and use your personal information in accordance with this Privacy Policy, we rely on the legal basis that such processing is necessary for the purposes of legitimate interests pursued by BestOutcome. We monitor website usage and functionality to ensure the website provides visitors with the best possible experience.

Who we share your information with and why

We do not disclose any personal information obtained about you to third parties except when we need to in order to complete a transaction.

IP addresses

We may collect information about your computer, including – where available – your IP address, operating system, and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns.

Google Analytics

We use Google Analytics tools. Any use that Google makes of data collected will be governed in accordance with the Google Privacy Policy. For more information please refer to https://policies.google.com/privacy.

How do we use cookies?

We use cookies to enhance your browsing experience. By analysing how the site is used, we can troubleshoot any problems and serve content which we believe will improve site experience.

What cookies do we use?

Google Analytics

Analyses web traffic enabling us to monitor site usage across multiple devices and browsers for the purpose of optimizing your experience on the site.

Youtube

Used by our website to track usage of videos embedded onto our site – they’re only installed when you press play on a video.

Hotjar:

Analyses our website with tools such as heat maps, recordings and surveys to help us gain insights in to user experience on the website.

Gator leads:

A tool that identifies the business or organisation that website visitors belong to, based on a reverse IP Lookup. This information is used by us to profile website visitors, in order to better understand the way in which our website content is viewed by different segments.

Accessing and updating your personal information

This Website may contain links to websites of third party companies and organisations that are not controlled by, under common control with, or otherwise related to BestOutcome. Each such company and organisation will have its own privacy policies and fair processing notices posted on its website and you should review the relevant policies and notices for each such website you access.

Third party polices

You have various rights in respect of your information, each of which can be exercised free of charge. In summary, those include rights to:

access the personal information we hold about you;

require us to correct any mistakes in your personal information which we hold;

require the erasure of personal information concerning you in certain situations;

receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and require us to transmit those data to a third party in certain situations;

object in certain other situations to our continued processing of your personal information; and/or

otherwise restrict our processing of your personal information in certain circumstances.

If you would like to exercise any of these rights, please contact the Information Security Officer david.walton@bestoutcome.com.

Revisions

We may amend this Privacy Policy at any time and will post the revised policy on this page. Please review this page periodically for any such amendments. This Privacy Policy was last updated on 17/03/2021.

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