Case Study: How BestOutcome Transformed Project Delivery for a Leading UK Retailer

Client Profile

 
Industry: Retail

Challenge: Complex, multi-site projects, tight deadlines, budget overruns, and fragmented project management processes
 

The Challenge

This retailer faced several critical pain points:

1. Missed Deadlines: Store refurbishments and digital rollouts often ran late, impacting revenue and customer experience.

2. Budget Overruns: Projects regularly exceeded budgets due to inefficiencies and duplicated efforts across teams.

3. Poor Visibility: Leadership lacked a consolidated view of project progress, making prioritisation and risk management difficult.

4. Resource Mismanagement: Teams were overextended, and critical tasks were missed due to poor coordination.
 

The Solution: BestOutcome’s PM3 Platform

 
BestOutcome implemented PM3, a centralised project management platform, delivering:

• Real-time dashboards: Provided leadership with full visibility across all projects, milestones, and dependencies.
• Resource optimisation: Automated resource allocation ensured teams were focused on high-priority initiatives.
• Risk tracking: Early identification of potential delays and budget issues allowed proactive mitigation.
• Collaboration tools: Improved cross-department communication, reducing duplication and bottlenecks.

Results

 
Within 6 months, the retailer experienced measurable improvements:

• On-time delivery increased by 45% for store refurbishments and digital initiatives.
• Budget adherence improved by 35%, reducing costly overruns.
• Decision-making accelerated, with leadership able to prioritise projects based on real-time data.
• Operational efficiency improved, freeing teams to focus on strategic growth rather than firefighting.

Why It Worked

 
PM3’s structured approach addressed the retailer’s core pain points:

• Ensuring projects were completed on time and within budget
• Providing full visibility for informed decision-making
• Enabling scalable, repeatable processes to support future growth

Client Feedback

“PM3 gave us the control and insight we never had before. Projects that used to drag on are now delivered on time and on budget. It’s transformed the way we work.”