St Helens and Knowsley NHS Trust


St Helens and Knowsley NHS Trust provides acute and community healthcare services at St Helens and Whiston Hospitals, both of which are modern, high quality facilities.

The Trust has an excellent track record of providing five star patient care to a population of approximately 360,000 people, principally from St Helens, Knowsley, Halton, and Liverpool, but also from other neighbouring areas such as Warrington, Ormskirk and Wigan.

Why did St Helens and Knowsley NHS Trust chose PM3?

Managing a portfolio of projects using multiple spreadsheets and systems to track and attempt to make sense of all the data to share with stakeholders is time consuming and often unreliable. We considered PM3 as a solution that would only ease the stress of reporting, but also highlight where projects were failing behind, drawing attention to resourcing issues and supporting informed decisions based on the facts.

The Trust approached BestOutcome with a clear view of desired outcomes from PM3

  • Consistent visibility of projects within the HR directorate portfolio captured within one place
  • Releasing time spent by managers in managing projects and removing duplication
  • Formal process for recording projects e.g. key dates and decision points


PM3 is a solution that has been built with the end user and their outcomes in mind as the single source of truth

Kelly Stephenson, Head of HR Governance and Performance, said:

“We chose PM3 based on its simplicity and capability to assist the team in delivering our objectives.”

David Walton, Director of BestOutcome, said:

“I am delighted St Helens and Knowsley NHS Trust has chosen to roll out PM3 as their PPM Tool. We look forward to working with them to help the Trust achieve their desired goals from PM3.”

About BestOutcome

Established in 2000, BestOutcome are a leading PPM/Change practice providing, PM3, an award-winning Project, Portfolio Management (PPM) solution to the public, private and charitable sectors.

BestOutcome are passionate about helping clients improve their project delivery capability. They focus on three principal PPM solutions, PM3, PM3NHS, and PM3time. By refining their offerings to the marketplace, they ensure that their focus is entirely on meeting the ever-changing needs of their clients.

BestOutcome consider themselves as different. They are not just about implementing a tool; they recognise that to improve project delivery there needs to be a compelling need to change, strong stakeholder engagement, high user adoption and good process.

BestOutcome work very closely with their clients to understand their requirements and establish what success looks like to them. They take an outcome-driven approach and provide expert advice on best practice. They believe that the tool itself is just part of the solution; a good process and well-trained project practitioners are also needed to deliver the desired outcomes.


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Outcome-driven success

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