Leading Insurance Company, Thomas Miller, Selects PM3


Thomas Miller manages over $1.2 billion of gross written premium for the Transport, Specialty, and Professional Services industries in the mutual, managing general agency and captive markets. They own and manage leading businesses in their chosen markets. With over 800 employees across 12 countries and 24 offices, their principal activities include:

  • Management services for transport and professional indemnity insurance mutuals
  • Managing general agency
  • Professional services including technical services, legal services, captive and claims management
  • Investment management for institutions

Across the Portfolio, with over 30 projects allocated to a number of programmes, Thomas Miller selected PM3 to help improve their project delivery by improving overall reporting and control.

Richard Gawkowski, Head of IT Change / Portfolio Management, said,

“We selected PM3 and Pm3time to help manage our portfolio of programmes and projects. We needed a solution that was strong in PPM reporting and would promote standardisation across the organisation. Furthermore, we are maturing our project delivery governance and controls processes and selected PM3 to help with this. I had used PM3 before in a previous role and was delighted how much the tool has progressed since then.

David Walton, Director of BestOutcome, said:

“We are pleased Thomas Miller are now a client of BestOutcome. We look forward to working with the team to help them improve their project and programme delivery through PM3”.

About BestOutcome

Established in 2000, BestOutcome are a leading PPM/Change practice providing, PM3, an award-winning Project, Portfolio Management (PPM) solution to the public, private and charitable sectors.

BestOutcome are passionate about helping clients improve their project delivery capability. They focus on three principal PPM solutions, PM3, PM3NHS, and PM3time. By refining their offerings to the marketplace, they ensure that their focus is entirely on meeting the ever-changing needs of their clients.

BestOutcome consider themselves as different. They are not just about implementing a tool; they recognise that to improve project delivery there needs to be a compelling need to change, strong stakeholder engagement, high user adoption and good process.

BestOutcome work very closely with their clients to understand their requirements and establish what success looks like to them. They take an outcome-driven approach and provide expert advice on best practice. They believe that the tool itself is just part of the solution; a good process and well-trained project practitioners are also needed to deliver the desired outcomes.

Outcome-driven success

Outcome-driven success

Our products help you deliver successful change programmes and projects by always focusing on the overall business outcomes. Find out how our products can help you.

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