NHS South East London Clinical Commissioning Group came together in April 2021 the group covers the boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark. Their aim is to work with their partners to improve care and health outcomes for their local people.
NHS South East London Clinical Commissioning Group are a clinically led organisation responsible for planning, paying for and monitoring most of the health services in the six boroughs. Their greatest priority is to ensure that the 2+ million people living in southeast London experience the highest possible standard of care within the resources made available to them.
The Digital PMO recognised that they needed to improve their project and programme delivery to support the new organisation, and that they needed a project, programme and portfolio management tool to help facilitate this.
In particular they were looking for:
After a comprehensive tender exercise, the Digital PMO chose BestOutcome and PM3NHS as their partner and solution of choice.
SEL had been using Excel and Word for the project and programme management, which they found inconsistent, prone to error, costly and time consuming.
BestOutcome were able to support SEL with the implementation of PM3NHS. They worked with SEL to understand their key drivers and to understand what success would look like for them.
They both understood that implementing a PPM tool is a change project and, for it to be successful, there needed to be buy-in of key stakeholders.
BestOutcome provided support to help configure the system in line with the SEL landscape, to pull on their experience within the NHS and provide guidance around standardisation and best practice. They were able to provide expert training and mentoring.
SEL are using the system for their digital projects and programmes in the ICS and the CCG. We have achieved a number of benefits in using PM3:
In other programme areas we are running a wide range of projects including infrastructure, records digitisation, Office 365, telephony, London Shared Care Record and Population Health, we make use of PM3 to help us with key aspects of our work:
In summary PM3, has provided a single source of the truth. The process and reporting are now consistent across the projects and programmes, and it has allowed SEL to make more informed decisions. The automated reports have provided standardisation, making it easier for reviewers and it has saved the PMO significant time and money.
Quote from Les Higgs, PM3 system administrator
“Since the initial investment we have nearly doubled the number of user licences as we have increased the number of active programme and projects in flight. From a PMO perspective we have achieved a consolidated and standardised approach to project management with one version of the truth. PM3 has exceeded my expectations”
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