Transforming Healthcare Project Management with PM3: A Case Study

Insight Amrit Sandhu 06-09-2023

Client Overview

‘Organisation X’* is a leading healthcare provider in the United Kingdom, dedicated to offering exceptional patient care and medical services across a network of hospitals and clinics.

As a prominent player in the healthcare sector, Organisation X faced challenges in effectively managing their projects, programs, and portfolios, hindering their ability to meet project delivery expectations and optimise resource allocation.

Challenges Faced

Organisation X’s Project Management Office (PMO) encountered several challenges that hindered their project delivery efficiency:

Fragmented Information

Information related to projects, programs, and portfolios was scattered across spreadsheets, emails, and various software tools, leading to miscommunication and confusion among team members.

Lack of Visibility

The PMO struggled to gain a comprehensive view of ongoing projects and their status, which made it difficult to identify potential bottlenecks and allocate resources effectively.

Inconsistent Processes

The absence of standardised project management processes resulted in inconsistencies in project execution and impacted the ability to benchmark performance across projects.

Resource Allocation

Allocating resources efficiently across projects was challenging due to inadequate insights into resource availability and project demands.

Solution: Implementing PM3

Organisation X recognised the need for a robust Project, Programme, and Portfolio Management (PPM) solution to address their challenges.

After evaluating various options, they chose PM3, a comprehensive PPM tool offered by BestOutcome, known for its proven track record in the Healthcare industry.

Key benefits of Implementing PM3

Centralised Information

PM3 allowed Organisation X to centralise project, programme, and portfolio information in a single platform.

This eliminated the need to sift through various tools and documents, ensuring that all stakeholders had access to accurate, up-to-date information.

Enhanced Visibility

With PM3’s intuitive dashboard and reporting features, the PMO gained a real-time, holistic view of project statuses, risks, and performance metrics.

This visibility empowered them to proactively address issues and make data-driven decisions.

Transforming healthcare project management with the PM3 dashboard
Figure 1: Example of PM3’s interactive dashboard


Standardised Processes

PM3’s configurable workflows enabled Organisation X to establish standardised project management processes. This consistency improved communication, reduced errors, and facilitated efficient project execution.

Resource Optimisation

PM3’s resource management capabilities allowed the PMO to allocate resources based on real-time availability and project demands. This optimisation improved resource utilisation and reduced bottlenecks.

Collaboration and Communication

PM3’s collaboration tools facilitated seamless communication among team members, enabling them to share documents, updates, and insights within the platform. This reduced communication gaps and improved teamwork.

The Results

By implementing PM3, Organisation X achieved remarkable results:

Enhanced Project Delivery

The streamlined processes and improved visibility enabled Organisation X to deliver more ‘predictable’ projects.

Improved Resource Management

Efficient resource allocation resulted in reduced over allocation of resources, leading to higher employee satisfaction and productivity.

Data-Driven Decision-Making

PM3’s analytics and reporting features empowered the PMO to make informed decisions, driving continuous improvement across projects.

Cost Savings

By optimising resource allocation and minimising project delays, Organisation X achieved significant cost savings in terms of both time and resources.

Greater Stakeholder Satisfaction

Transparent communication and on-time project delivery improved stakeholder satisfaction and reinforced Organisation X’s reputation as a reliable healthcare provider.


Organisation X’s adoption of PM3 transformed their project management practices, enabling them to overcome challenges within their PMO and exceed project delivery expectations.

With centralised information, enhanced visibility, standardised processes, and efficient resource allocation, PM3 proved to have a positive impact on Organisation.

This case study highlights how leveraging a robust PPM tool can drive excellence and success in project management within the healthcare industry.

*Organisation name has been changed for legal reasons.





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